Refund Policy
Last updated: 2026-01-06
At kimoservice, we aim to provide professional and transparent digital web services.
This Refund Policy explains the conditions under which refunds may or may not be issued.
1. Digital Services Only
kimoservice provides digital web services and website development services only.
No physical products are sold or delivered.
Due to the digital and often custom nature of our services, refund conditions are limited as outlined below.
2. No Refund After Service Start
Once work on a service has started, refunds are not available.
Service commencement may include (but is not limited to):
Project analysis or planning
Configuration or setup work
Development, customization, or optimization tasks
Any form of technical execution
3. Refund Before Service Start
If a refund request is made before any work has begun, it may be reviewed on a case-by-case basis.
Approved refunds, if any, will be processed through the original payment method.
4. Client Delays or Inactivity
Refunds will not be issued for delays or project interruptions caused by:
Missing or incomplete information from the client
Lack of response or communication
Changes in project requirements after work has started
5. Third-Party Services
kimoservice is not responsible for issues related to third-party platforms, tools, hosting providers, or software.
Refunds will not be issued for problems caused by third-party services outside our control.
6. Chargebacks & Disputes
We encourage clients to contact us first at contact@kimoservice.shop to resolve any concerns.
Initiating a chargeback or payment dispute without contacting us may result in service suspension and account restrictions.
7. Policy Updates
This Refund Policy may be updated at any time.
Any changes will be reflected on this page with an updated revision date.
8. Contact Information
If you have questions about this Refund Policy, please contact us at:
📧 contact@kimoservice.shop
🌍 Location: Casablanca, Morocco
